Privacy Policy

This Privacy Policy is designed to help you understand how Renaissance Earth Pty Ltd and the Renaissance Earth Foundation (Renaissance Earth) collects information about you when you visit our vivre.one website (the/our website) and how it uses, stores and discloses that information.

We are committed to respecting your privacy. By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us. Personal information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, age, gender, postcode and contact details. It may also include financial information, including your credit card information.

We may change our Privacy Policy from time to time by publishing changes to it on our website. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy.

WHAT PERSONAL INFORMATION DO WE COLLECT?

When you visit the Site, we may collect personally identifiable information that you choose to provide, and general user information which is collected on an aggregate basis as you browse our website:

Personal Information

The personal information we collect may include:

  • your name, mailing or street address and location, telephone number and other contact details, email address, date of birth, gender, credit card information

  • professional data including your organisation’s name, your job title and role.

  • technical data including your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information

  • profile data including your username and password, requests made by you in connection with the services, your interests, preferences, feedback and survey responses.

  • details of the products and services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries

  • any additional information relating to you that you provide to us directly through our website or app or indirectly through your use of our website or app or online presence or through other websites or accounts from which you permit us to collect information

  • information you provide to us through customer surveys, or any other personal information that may be required in order to facilitate your dealings with us

  • marketing data including your preferences in receiving marketing from us and our third parties and your communication preferences.

Aggregated Information

We may also collect, use and share aggregated information such as statistical or demographic data to collect non-personally identifiable information to understand our visitors use of the website, analyse marketing trends, and enhance the user experience.

HOW DO WE COLLECT INFORMATION?

We use different methods to collect data from and about you including:

Direct Interactions

We may collect these types of personal information directly when you:

  • interact with our website, content, social media and advertising

  • subscribe to our mailing list or publications

  • communicate with us through correspondence, chats, email, or when you share information with us from other social applications, services or websites,

  • request marketing be sent to you

  • purchase products and services and donate funds

  • attend events, participate in campaigns, surveys or questionnaires, give us feedback

  • invest in our business or enquire as to a potential purchase in our business.

Cookies and Third Parties

As you interact with our website, we use automated technology to collect technical data about your equipment, browsing actions and patterns by using cookies and third party web servers to track your website usage and remember your preferences.

  • Cookies - a cookie is a small text file that is stored on your computer’s web browser. Information gathered through cookies and web server logs may include date and time of visits, the pages viewed and time spent on our website. Generally, this information is collected on an aggregate basis and is not associated with you personally. However, where a cookie is linked to your account with us, it will be considered personal information under the Privacy Act and we will handle any personal information collected by cookies in the same way that we handle all other personal information as described in this Privacy Policy. You can set your web browser to refuse some or all cookies or alert you to when websites set or access cookies. If you disable or refuse cookies, some parts of this website may not function properly or become inaccessible.

  • Third Parties - We may receive personal data about you from trusted third parties, including analytics and search information providers such as our website host Squarespace to assist in providing our services to help us understand how the site is used.

WHY DO WE COLLECT, USE AND DISCLOSE PERSONAL INFORMATION?

We may collect, hold, use and disclose your personal information for the following purposes:

  • purchase products and services, invest and donate funds

  • to enable you to access and use our website

  • to operate, protect, improve and optimise our website and our users’ experience, such as to perform analytics, conduct research and for advertising and marketing;

  • to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;

  • to send you marketing and promotional messages and other information that may be of interest to you, including information sent by, or on behalf of, our business partners that we think you may find interesting;

  • to administer rewards, surveys, campaigns, or other promotional activities or events sponsored or managed by us or our business partners;

  • to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties; and

  • to consider employment applications.

We may also disclose your personal information to trusted third parties in order to enable us to develop generalised consumer insights so that we can better understand your preferences and interests, personalise your experience and enhance the products and services that you receive.

HOW WE USE YOUR PERSONAL INFORMATION FOR DIRECT MARKETING

We and/or our carefully selected business partners may send you direct marketing communications and information about our products and services. This may take the form of emails, SMS, mail or other forms of communication, in accordance with the Spam Act and the Privacy Act. You may opt-out of receiving marketing materials from us by using the unsubscribe link.

TO WHOM DO WE DISCLOSE YOUR PERSONAL INFORMATION?

We may disclose personal information for the purposes described in this privacy policy to:

  • to consider employment applications

  • our employees and related bodies corporate

  • third party suppliers and service providers (including providers for the operation of our websites and/or our business or in connection with providing our products and services to you)

  • payment systems operators (e.g., merchants receiving card payments);

  • our existing or potential business partners and alliances

  • our sponsors or promoters of any event or competition that we conduct via our services

  • anyone to whom our assets or businesses (or any part of them) are transferred;

  • specific third parties authorised by you to receive information held by us; and/or

  • other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.

DISCLOSURE OF PERSONAL INFORMATION OUTSIDE AUSTRALIA

We may disclose personal information to third party suppliers outside of Australia. When you provide your personal information to us, you consent to the disclosure of your information outside of Australia and acknowledge that we are not required to ensure that overseas recipients handle that personal information in compliance with Australian Privacy Law. We will, however, take reasonable steps to ensure that any overseas recipient will deal with such personal information in a way that is consistent with the Australian Privacy Principles.

SECURITY

We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. However, we cannot guarantee the security of your personal information. However, as transmission of data over the internet cannot be guaranteed to be completely secure, we cannot warrant the security of your personal information.

THIRD PARTY LINKS

Our website may contain links to websites operated by third parties. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ from our Privacy Policy, so we encourage you to read them before using those websites.

ACCESSING OR CORRECTING YOUR PERSONAL INFORMATION

You can access the personal information we hold about you by contacting us using the Contact Us function.Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information. If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.

MAKING A COMPLAINT

If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us using the Contact Us function. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.

This policy became effective on October 1, 2022.